Refund policy

How to request a return

Contact hello@cheesign.com with your order number before returning any item. We will provide the correct return address and instructions.

Right of withdrawal

Where a statutory right of withdrawal applies, including for many online purchases by consumers in the European Union, you may notify us within 14 days after delivery without giving a reason. Returned goods should be complete and handled only as necessary to establish their nature, characteristics, and functioning.

Unless required otherwise by law or agreed by us, the customer pays the direct cost of a change-of-mind return.

Custom and personalised goods

Goods made to the customer's specifications or clearly personalised may be excluded from the statutory withdrawal right. This exclusion does not apply to goods that are faulty, damaged, or not as described.

Faulty, damaged, or incorrect goods

Contact us promptly with clear photos and a description of the issue. We will provide the remedy required by applicable law, which may include repair, replacement, price reduction, or refund.

Refund timing

Approved refunds are made to the original payment method. Where permitted by law, we may wait until the returned goods are received or until evidence of return is provided. Payment-provider processing times may apply.