Frequently Asked Questions

Where do you deliver?

Available destinations and delivery charges are shown at checkout. For locations or larger orders that are not available online, contact hello@cheesign.com.

How long will my order take?

Processing and delivery times vary by product, quantity, and destination. The product page, checkout, or order confirmation will show the applicable estimate. We will contact you if an order requires a different lead time.

Do products require assembly?

Assembly requirements vary by product. Please check the product description and the instructions supplied with your order. Contact us if you need clarification before purchasing.

Can I request a custom size or project quotation?

Yes. Send the product name, quantity, delivery country, intended use, and key dimensions to hello@cheesign.com. Custom work is reviewed case by case.

Will I have to pay duties or import taxes?

Taxes and duties depend on the destination and the terms shown at checkout. Where charges are not collected at checkout, the recipient may be responsible for fees assessed by local authorities or the carrier.

How should I care for my furniture?

Use a soft, dry or slightly damp cloth. Avoid abrasive cleaners, standing water, and prolonged exposure to heat or strong sunlight. Follow any product-specific care instructions supplied with your order.