Returns & Refunds

Before requesting a return

Email hello@cheesign.com with your order number and reason for the request before sending anything back. We will confirm the return address and instructions.

Change-of-mind returns

Where a statutory right of withdrawal applies, including for many online purchases by consumers in the European Union, you may notify us within 14 days after delivery. Returned items should be complete and handled only as necessary to establish their nature, characteristics, and functioning.

Unless required otherwise by law or agreed by us, return shipping for a change-of-mind return is the customer's responsibility.

Custom and personalised products

Products made to your specifications or clearly personalised may be excluded from the statutory withdrawal right. This does not limit rights relating to products that are faulty, damaged, or not as described.

Faulty, damaged, or incorrect items

Contact us promptly with photos and a description of the issue. We will assess the order and provide the appropriate remedy under applicable law, which may include repair, replacement, price reduction, or refund.

Refunds

Approved refunds are returned to the original payment method. Processing time after approval depends on the payment provider. We may wait until the returned goods are received, or until you provide evidence of return, where permitted by law.